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justasb
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My internet connection keeps dropping off and I have to turn the wifi off and on to make it work

My internet connection keeps dropping off and I have to turn the wifi off and on to make it work

Please see my downstreams and upstrems.

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 1 2 N/A N/A 46200000 Hz 39400000 Hz N/A N/A Success Success N/A N/A QAM64 QAM32 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 37.3 dBmV 36.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 274750000 Hz 266750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 314750000 Hz 322750000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 10 9 11 12 13 14 15 16 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 3.1 dBmV 3.7 dBmV 2.8 dBmV 2.4 dBmV 4.1 dBmV 4.0 dBmV 4.0 dBmV 3.3 dBmV 40.8 dB 40.8 dB 40.4 dB 39.9 dB 40.4 dB 40.4 dB 40.4 dB 39.9 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)
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Forum Team (Retired) Adam_L
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Re: My internet connection keeps dropping off and I have to turn the wifi off and on to make it work

Hi justasb, 

 

Thanks for posting to let us know that your connection has been dropping, I can appreciate some annoyance may be caused by this so apologies for any bother.

 

I have tested the Hub and the wider connection form here for you and I noticed that there's an issue in your area for low SNR (Signal to Noise Ratio) levels. This explains the drops in connection.

 

The reference number for this is F004732266 and is currently scheduled to be reviewed around 17/10/16. Should you require any more updates on this just post back here and we'll gladly take a look at things from here for you.

 

Take care, 

Thanks, 

Adam.


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justasb
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Re: My internet connection keeps dropping off and I have to turn the wifi off and on to make it work

Hi Adam,

Thank you for your reply earlier. However i'm still experiencing connectivity issues.

Thank you for your help.

Kind regards,

Justas

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Forum Team
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Re: My internet connection keeps dropping off and I have to turn the wifi off and on to make it work

Hi Justas,

 

Sorry to hear this is still ongoing.

 

What I would like to do now is to send one of the team out to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see a message waiting for you with further information.

 

Talk to you soon

 

 

Rose
Forum Team


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