Menu
Reply
Highlighted
Joining in
  • 2
  • 1
  • 0
Registered: 2 weeks ago
Message 1 of 3 (45 Views)

My computer does not recognise my printer. I have just installed a new Hub.

The new Hub has a different network number and the printer, which is a HP ENVY 4500 does not recognise it.  I have tried the Network Wizard on the printer but it didn't work.  Any ideas?  Has anyone else had a similar problem?

Reply
0 Kudos

Accepted Solutions
Joining in
  • 2
  • 1
  • 0
Registered: 2 weeks ago
Message 3 of 3 (29 Views)
Helpful Answer
confirmed by carolyn2017
a week ago

Re: My computer does not recognise my printer. I have just installed a new Hub.

Thanks Heather,  I have now solved the problem.  Thanks for the info.  carolyn2017.

 

 

See where this Helpful Answer was posted

Reply
0 Kudos

All Replies
Forum Team
  • 7.56K
  • 217
  • 477
Registered: ‎01-12-2014
Message 2 of 3 (25 Views)

Re: My computer does not recognise my printer. I have just installed a new Hub.

Hello carolyn2017,

Thanks for joining the community Smiley Very Happy

Really sorry to hear about the difficulties you're having with your printer following the install of your new Hub. We might have an incompatibility issues on our hands. Can you please ensure you printer software and drivers are fully up to date, you can usually download updates from the manufacturers website. When this is done, please try and do a manual set-up, by entering the new SSID and wireless password.

Please get back to us with any news,

Take care.  

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


Reply
0 Kudos
Joining in
  • 2
  • 1
  • 0
Registered: 2 weeks ago
Message 3 of 3 (30 Views)
Helpful Answer
confirmed by carolyn2017
a week ago

Re: My computer does not recognise my printer. I have just installed a new Hub.

Thanks Heather,  I have now solved the problem.  Thanks for the info.  carolyn2017.

 

 

Reply
0 Kudos