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chris01639
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My WiFi keeps going off

My WiFi keeps going off and the only way to get it back is to reboot the router. It happens several times a day. I have a SuperHub 2. I would appreciate anyones help in resolving this

Below is a copy of my Downstream Log

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)307000000267000000275000000283000000291000000299000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID10567891112
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.435.996.296.666.556.506.446.54
RxMER (dB)37.0936.8436.8437.0937.9437.9437.6437.36
Pre RS Errors36588594378723081733259622022028
Post RS Errors305280308284297938300283
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Forum Team
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Re: My WiFi keeps going off

Hi chris01639,

 

Welcome to the Community!

 

Really sorry to hear you're having issues with your Superhub 2.

 

It sounds like a hardware fault with the equipment itself. I've run a diagnostic and I can see a few timeouts there too. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted out for you.

 

Speak soon Smiley Very Happy

 

Josh


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