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Milverton
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My Kindles will not connect to new Superhub

I have a the latest dual channel Superhub. Our iPads, smartphones and xbox all connect wirelessly with no problem but our Kindles cannot. A message pops up about authentication etc. what's the problem here with the new hub?

 

many thanks.

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gary_dexter
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Re: My Kindles will not connect to new Superhub

Change to WPA2 (not enterprise)
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gary_dexter
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Re: My Kindles will not connect to new Superhub

What security level is the wireless password set to?

 

WEP, WPA, WPA2 etc

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Milverton
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Re: My Kindles will not connect to new Superhub

WPA Auto.

 

thanks.

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gary_dexter
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Re: My Kindles will not connect to new Superhub

Change to WPA2 (not enterprise)
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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Milverton
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Re: My Kindles will not connect to new Superhub

Gary - thanks. You are a genius! Both Kindles now connected.

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jbb11mhu
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Message 6 of 45
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Re: My Kindles will not connect to new Superhub

Is this WPA2-PSK[AES] ?? I'm having the same problem, it will only connect when I disable the security, not something I really want to do.
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Milverton
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Message 7 of 45
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Re: My Kindles will not connect to new Superhub

Yes. However, our Kindles can't seem to maintain the wifi connection and after a few days they will revert to the 3G connection. In order for me to reconnect the Kindles to wifi, I have to login to the Superhub2 wireless manager and click back onto WPA AUTO which allows the Kindles to reconnect to the wifi again. Again, the wifi connection will be lost after a few days and I am back onto the 3G connection. So....I log on again and click on WPA2-PSK(AES) and ad infinitum. It's a pain and I think it is something to do with the Superhub2 as I never had this problem with my old VM Netgear cable modem. Frankly I think the new SH2 leaves a lot to be desired and I do not think VM have tested their new router in all respects. Again my old Netgear router had a better range (although it was not 5g).

 

Good Luck!

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Hugoluck
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Message 8 of 45
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Re: My Kindles will not connect to new Superhub

Just found this.  Did it ever get sorted?  Just upgraded to superhub 2 and both kindles knocked out as you describe

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Moderator
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Re: My Kindles will not connect to new Superhub

Hi Hugoluck,

 

Thanks for posting, did you mange to resolve this by changing the wireless security mode, perhaps setting up a guest wireless network with the alternate settings for the Kindles might be an option.

 

Cheers

Ralph_R
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kippaxman
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Message 10 of 45
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Re: My Kindles will not connect to new Superhub

Since the new SH kindles won't connect. Same as above,  change a channel or a  setting & hey presto for  a day or so then won't connect again. Works perfectly with the brother in laws older style hub, works at the mother in laws BT hub, worked in Turkey last week but not with the Superhub. Phone up for support & they just change a channel so you go away. This needs looking into higher up the VM food chain.

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