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William24
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My Internet connection

My Internet connection has been going offline now for past 2 weeks when I call virgin they get it back Working for about an hour then it goes again, I need the Internet as my son needs it for his school work any help would be appreciated because I'm getting so frustrated with this now Thanks
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Aaronix
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Re: My Internet connection

I'm having the exact same problem. I have had the same lack of luck with virgin so far too :/

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William24
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Re: My Internet connection

Luckily it's been on all night but I bet today it goes off again
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Re: My Internet connection

Hi William24, 

Welcome to the forums I am sorry to see that you have been having trouble with your connection. 

I have take a look and it seems you are affected by fault ref F004788698, for slow speeds at peak times. The current review date is 12/04/2017. 

Please give this thread a bump closer to the time and we will be able to get an update for you. 

Apologies that I do not have more news on this at this time. 

Do you find that switching to modem only mode helps at all? 

Speak to you soon. 

Emma


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Re: My Internet connection

Hi Aaronix, 

Welcome to the forums, I am sorry to see that you have also had trouble with your connection. 

I have taken a look and I can see FECS (Forward Error Corrections) I have popped the details across to Networks and will let you know as soon as I know more. 

All the best

Emma


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Re: My Internet connection

Hi Aaronix, 

 

Just a quick update networks have advised they are now monitoring your connection for SNR and FECS so fingers crossed if they do see anything then a fault can be raised to get this issue resolved. 

 

How have things been looking for you since I spoke to you last? 

 

All the best. 

 

Emma


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