Recently I bought a new router for my virgin hub 3.0. I set my hub3 in modem mode and connected it via WAN to my tplink router. After that however the internet died and we factory reset the router. Now when I try to boot the router in modem mode, it stalls for a few seconds, all 3 symbol lights come on green and then they flash RED at which point the router boots in router mode.
I called previously and they went through a few steps such as a factory reset and a manual factory reset but nothing works.
sounds faulty but honestly dont know - try another factory reset - hold the button a good 30sec - dont guess time it if that does not work then i guess VM will replace it - takes the staff here a week or so to get to threads so if its more urgent than that you can try the phone again - but what offshores scripts will make of it i have no idea