Menu
Reply
  • 5
  • 0
  • 0
lonelywolf23786
Joining in
49 Views
Message 1 of 1
Flag for a moderator

Low download speed AREA 21 please help!

Hi

Have been a VM customer for nearly 2 years and since yesterday, I have experienced low download speed.

Called VM helpline today and a helpful member guided me all the processes such as restarting router, using speed.net to check the speed etc but can't find any solution. 
He arranged a engineer for 25th Jan but don't see the confirmation on top of my account page.

Can you please confirm if a engineer is actually coming tomorrow or not?

Here's the result of my speed test:


speed test.png

 And here's my down/upstream info if needed:

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)298750000266750000274750000282750000290750000306750000314750000322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID4137383940424344
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-5.62-5.95-5.71-5.73-5.78-5.37-5.39-5.44
RxMER (dB)27.8727.1227.4427.5227.6428.3928.7228.98
Pre RS Errors
429095716435875687435465043435039981434186948411640096384024795345456176
Post RS Errors
3335984161807355605230923713074519929807324890324602269

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.02.0N/AN/A
Channel ID23N/AN/A
Frequency (Hz)3940000032600000N/AN/A
Ranging StatusSuccessSuccessOtherOther
Modulation16QAM16QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size44N/AN/A
Power Level (dBmV)45.7545.75N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts8500
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
24/01/2017 12:08:06 GMT24/01/2017 12:08:06 GMTWarning (5)84020200Lost MDD Timeout
0 Kudos
Reply