Every day I have to reset my hub to obtain the 200Mbps I am paying for. I have been told that there is a fault in Edinburgh Area 11 and I was booked in for a tech visit on Tuesday 20th December then I received a text cancelling the tech visit because of the fault in the area and now find I must wait until Friday 23rd. This is not good enough Virgin and I hope I will be suitably re-imbursed for loss of service I am paying for. Why do you send a tech to visit and then Customer Care state you will receive a text confirming the visit but not to reply as this will cause the appointment to be cancelled. What is going on with your organisation.?