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davybozal53
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Loss of internet connection

For the past few days my internet has been losing connection for a wee while then reconnecting but yesterday it went down for several hours and so I gave up and went to bed so I do not have a clue when it reconnected again . I phoned 3 times and got the automated message that they were working on it so c'mon Virgin Media just what is going on as this is becomming a bad habit .

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Forum Team (Retired) Adam_L
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Re: Loss of internet connection

Hi davybozal53, 

Thank you for getting in touch to let us know about your loss of internet connection you've experienced, I apologise for any troubles incurred.

I have tested the connection from here and I noticed that your Hubs logs have a large number of T3 time outs inside. I would need to arrange for an engineer to attend in order to get this resolved for you.

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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