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Almeshleb
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Loss internet

Hi
I lost the service from morning until now. The router symbols are green with exceptional the row , its yellow.

I am living in Glasgow , the reference area is 28

So, could you please fix problem ??

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Forum Team (Retired) Adam_L
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Re: Loss internet

Hi Almeshleb, 

Thanks for letting us know about your issues with loss of internet, I apologise for any troubles incurred.

 I have tested the connection from here for you and I couldn't see anything out of the ordinary from here, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, please respond to me here with a recent copy of your Hubs logs for me to compare with the data we have here. You can find this by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


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