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MarcToTheP
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Losing connection - internet stalling every 2-3 minutes

Hi,

A few months since I had constant drop-outs (this happens every few months) I'm now getting some strange activity with my wireless broadband.

If using the internet, watching online content etc. it'll be running fine then the connection drops. Online video (YouTube for example) will freeze / buffer.  When I use a broadband speed check at that point it's telling me there's a decent enough connection but all internet access from any device seems to be stuck.

I'll copy / paste my downstream & upstream details here. Not knowing what all the data is about I'd be grateful if anyone could see if there's any issues in what's displayed.

Thanks,

 

---------------------------

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)275000000267000000283000000291000000299000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID65789101112
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)0.200.33-0.030.03-0.070.220.350.73
RxMER (dB)37.0937.0937.0937.0937.6437.3637.0937.64
Pre RS Errors18940366128593675786911281037935
Post RS Errors9106039297088051047934857

Upstream   US-1 US-2 US-3 US-4

Channel Type2.02.0N/AN/A
Channel ID1819N/AN/A
Frequency (Hz)3100000024400000N/AN/A
Ranging StatusSuccessSuccessOtherOther
Modulation64QAM64QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size44N/AN/A
Power Level (dBmV)38.7537.75N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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MarcToTheP
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Re: Losing connection - internet stalling every 2-3 minutes

There used to be a time when issues were responded to and solved on this forum. Is it the case that there are so many these days, loads get ignored?

It's ridiculously frustrating to have a service which fails so often. But I suppose Virgin are happy as they're collecting the money every month.
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Re: Losing connection - internet stalling every 2-3 minutes

Hi there MarcToTheP,

 

Apologies for the delay in getting back to you in regards to the issue experienced. Smiley Sad

 

I've had a look at everything from this end and post-refresh the levels seem to be spot on at the moment and I'm unable to detect any cause for concern via the network segment.

 

Let me know if you're still experiencing issues with your connection.

 

Nat_J


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