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LCov
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Lose internet connection late at night

I've recently noticed I lose internet connection exactly at 23.35pm and I regain it at just before midnight. This happens everyday. I don't understand why. I'm not sure if it ever happens during the day. I am using the Superhub 1 which recently replaced my cable modem. Can anyone help? Thanks.
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Re: Lose internet connection late at night

Hi Lcov,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read that you lose internet access at a certain time.

 

Is there any timed devices within the property that turn on/off at this time that may interfere with the connection?

Do you lose connection on all your devices?

Have you tried a factory reset of the Super Hub to see if that resolves the issue?

 

I would like to check your connection for any issues, however I was unable to locate your account. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

Hope to hear from you soon

Sam


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