Sorry I'm rather new here and I'd like some advice (maybe from the forums team?)
So recently I had a new line fitted (Vivid 200 Gamer). Along with the Super Hub 3, I had ensured that this had finished applying all firmware patches. Then I've put this into Modem mode (with hopes that the port flapping issues had been fixed since early 2016).
I had then connected a AC5300 by ASUS, configured appropriately.
I'll try break everything down in an attempt to cover everything in a thorough manner.
1. I'm seeing unreliable speeds (i dont think my area is over provisioned / utilised). 2. Votalges and things seem fine no lower than -3.8 to 0.07. Depending on channel for downstream. I think the range is -8 to +10 correct? 3. Upstream seems solid 4. My AC5300 is perfectly fine and was fine on BT Infinity 2 to which i was getting 79.9MBPS down and 20 up. With zero issues.
I had been looking around on the forums and found that people often suggest setting up the "think broadband network monitor" I have done this.
Testing your connection I see that you are affected by high peak time congestion, fault ref: F003684539. The planned network upgrade is hoped to take place later this year with a preliminary review date scheduled for 17/05/2017.
I was unable to identify any other problems with your Hub or the network so feel that that fault is the cause of the stability issues you report
Sorry for this but do feel free to post a request on here if you'd like future updates.
Thank you for the response. I'm not too happy with this, I was told by your retention's team that this would be fixed by the end of April. However you're now saying its only getting "reviewed" in May?
If this isn't resolved by the end of April as promised (which I have in a recording). I will be leaving you.
Following on from that, if you continue to connect new customers in this area I will be continuing my conversation with Ofcom and the Information Commissioners Office. As I highly doubt your sales team are informing them of such issues just like they failed to do so when I signed on.
Continually signing on new customers to an already overloaded network is poor business practise and is very disrespectful to your existing customers in the area of Barnsley.