Menu
Reply
  • 1
  • 0
  • 0
michg
Just joined
67 Views
Message 1 of 2
Flag for a moderator

Late Payment Charge

Hi,

For the month of March we were charged a late fee more than double our regular bill. The regular direct debit was not attempted and the account details hadn't changed. I was checking my account constantly mid-month but no debit attempts were made then was charged on the 24th March which I paid instantly. This was set up as a direct debit and I'm not sure if we will be overcharged again or not but obviously don't want that to happen.

I would appreciate it if the late fee was credited back to my account as the customer shouldn't be penalised for a technical error.

Thanks,

Michelle

0 Kudos
Reply
  • 8.67K
  • 590
  • 1.72K
Superuser
Superuser
59 Views
Message 2 of 2
Flag for a moderator

Re: Late Payment Charge

Billing matters can't be discussed on the forum due to the DPA, you need to ring in to address this






0 Kudos
Reply