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JOY180858
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Kindl problems

I cannot now connect to download books on my Kindl. It tells me I am connected to the wifi but when I go to shop in the Kindl store it says 'you are not connected to wifi'. Have tried re-booting both the Kindl and the router but to no avail. HELP!! It has been working since we changed to Virgin Media because I downloaded about 30 books just after we had it installed.

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Re: Kindl problems

Hi JOY180858,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read you are having an issue with your Kindle.

 

Are you able to browse the internet on the Kindle?

 

Do you only have an issue with the Shop?

 

Does the Kindle connect to the 2.4 or the 5 GHz wireless network?

 

Speak to you soon

Sam


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