Hi there, as part of an incentive to keep me with Virgin after phoning up to cancel my services, I was sent a new Superhub 3 recently.
This worked fine for about the first 2 weeks.
Ever since then, and especially in the last 2 weeks, I keep losing internet connection on my laptop, my son loses his connection or its painfully slow whilst gaming and my girls lose connection on their iphones.
Sometimes this happens and the lights are stable on the hub yet my internet connection drops out every few minutes. Other times the hub lights turn green and flash arrows etc - this happens about 2 or 3 times a day.
Don't understand how the service/hub was perfect prior to me signing a new contract, but ever since has been as bad, if not worse than the problems that made me want to cancel in the first place.
I'm not tech savvy at all but would be grateful for any advice.
The Hub problems are constant now and for some reason I'm not getting any response from anyone on here
Since the engineer came a few days ago the hubs performance is worse than ever. There must be something wrong with it or the cables as this has been going on for months and months and even getting the new hub has made no difference.
According to some of the above network log its 01/01/1970!!
Please advise as the internet is unusable most of the time yet I still have to pay for it and nothing ever gets resolved.