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Dave678
On our wavelength
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Issues with connection

Hi there, i've recently started having issues with my superhub the power levels from what i can see are in acceptable ranges however when doing a simple tracert to google the tracert is failing. I am not sure what the problem could be but i'm looking forward to your insight.

Thanks.

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Issues with connection

Hi Dave678, 

Thanks for letting us know about your connection issues, I apologise for any inconvenience caused.

I have tested the connection from here and I can see that you're only locking onto one upstream, an engineer will need to attend in order to resolve this for you. 

I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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