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xiao
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Is this normal

Hi,

I have slow network connection problem during evening. Currently it works fine. Checked network status in the modem. There are two channels not locked:

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked1171000000 Hz256 QAM0.6 dBmV 32.8 dB42338299
Locked2179000000 Hz256 QAM0.1 dBmV 32.8 dB44459309
Locked3187000000 Hz256 QAM-0.2 dBmV 32.7 dB49670907
Locked4195000000 Hz256 QAM-0.4 dBmV 32.8 dB44380299
Locked5203000000 Hz256 QAM-0.6 dBmV 32.6 dB61104309
Locked6211000000 Hz256 QAM-0.9 dBmV 32.7 dB47767345
NotLocked  Unknown    
NotLocked  Unknown    

 

Also in the network log:

07/12/201613:24:10 GMT82000200No Ranging Response received - T3 time-out
07/12/201613:23:47 GMT82000200No Ranging Response received - T3 time-out
07/12/201613:23:23 GMT82000200No Ranging Response received - T3 time-out

 

Could you please have check.

Thanks,

Xiao

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Re: Is this normal

Hi Xiao,

 

Thanks for posting!

 

Sorry to hear you've had trouble with your connection.

 

I've found your account and I can see you've already spoken to our team about this. Please let me know if there's anything I can do to help.

 

All the best Smiley Very Happy

 

Josh


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