I have now spoken to two different Virgin media customer support staff, both of which were from the off shore call centre and as such I had trouble understanding exactly what they were saying as my phone connection is pretty weak.
My internet has been off and on for over a week now and the first call centre member told me it was a problem in my area as others from my same postcode had called in, I was then disconnected from the call (weak phone signal) and had to call back. I was then told an engineer was booked to come to my property on the 3rd of march!!!!! That's a ridiculously long time to wait for a fix and not only that but I was told here was no problem in my area.
Is there a problem in my area? (20) (don't tell me to use the online service checker, it's useless)
Which one of the customer service agents should I believe?
Why does it take so long for an engineer to come out? (It's ridiculous to expect paying customers to go without your service for so long)
Apologies for the issues you've had with your Internet connection. I've checked our historical data relating to the date of your first post on here and have found a few fault tickets for loss of broadband, though nothing specific to your cable.
What is evident though is that your downstream power levels are much too low - currently sitting between -12.6dBmV and -14.5dBmV.
Your upstream power is too high - 58dBmV.
There are no network faults so I'll definitely need to arrange for an engineer to visit. Please reply to my PM (purple envelope icon, top right of page) with the requested information and I'll get an appointment booked in.