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cristianoattie
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Internet

Hi

After 8 months contract without any major issues I'm facing my internet connection coming and going all day long today.

The modem light is blinking the whole day - not matter what I do.

I'm using Virgin 50MB from EH16 area.

Somebody has the same problem?

Thanks

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Forum Team (Retired) Adam_L
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Re: Internet

Hi cristianoattie, 

Thanks for the post! I am sorry to hear about your connection going on and off all day, I apologise for any inconvenience caused. I have tested things from here and I can see that there's a number of time outs inside the Hubs logs. I would like to arrange for an engineer to attend and investigate things further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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