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27neth
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Internet unusable,

My internet for the last 3 days either doesn't work at all or is that slow it's unusable. My upload speeds have been between 0.01 and 0.06. It's making things a problem as I use the internet for my alarm, security cameras and also to turn my lights on and off. 

'Any ideas what the problem could be?

thanks 

john..

 

 

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Superuser
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Re: Internet unusable,

Have you checked if there's an issue in your area?

https://my.virginmedia.com/faults/service-status


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27neth
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Re: Internet unusable,

Thanks for the reply.. yes I have tried that, says no issues.

john..

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Superuser
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Re: Internet unusable,

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Forum Team
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Re: Internet unusable,

Hi 27neth,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing connection issues.

 

I've located your account and I can see an issue with the network in your area causing intermittent connection and slow speeds - Ref.(F005063778). Our technicians are working to get this resolved as soon as possible and have set a review date of 15th February.

 

I'll check back with you on the 15th to update you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Re: Internet unusable,

Hi 27neth,

 

I've checked the network and the SNR outage has cleared. Your service should now be back to normal!

 

Are you still experiencing any issues?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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