My internet for the last 3 days either doesn't work at all or is that slow it's unusable. My upload speeds have been between 0.01 and 0.06. It's making things a problem as I use the internet for my alarm, security cameras and also to turn my lights on and off.
Really sorry to hear you're experiencing connection issues.
I've located your account and I can see an issue with the network in your area causing intermittent connection and slow speeds - Ref.(F005063778). Our technicians are working to get this resolved as soon as possible and have set a review date of 15th February.
I'll check back with you on the 15th to update you.
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