1st need to work out if its an issue with your wifi or your internet.
Do you have any way to test your connection wired ?
Welcome to the community and thanks for posting.
Sorry to read you are experiencing issues with your broadband connection.
I've taken a look at your account, the line and hub have come back as fine. There are no faults reported and the network segment is running stable, which is good.
With the broadband speeds, are you testing through a wired or wireless connection? If wireless can you try through wired please to see if there is a difference?
In regards to the disconnections, do you notice any lights change on the router at all? Does this happen on both wired and wireless devices?
Let us know how you get on
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