Welcome to the Community!
Sorry to hear you're having connection issues.
I've run a diagnostic on your account and there seems to be an issue with your Downstream Power levels. I'd like to send a technician to adjust this for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out