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Rach1486
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Internet not working

The arrow symbol has been flashing green and the WiFi symbol has been solid green for the past two hours. During which time I have been unable to access the internet. I have reset and switched it off multiple times but the problem is persisting.
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Re: Internet not working

Hi Rach1486,

 

Welcome to the Community!

 

Sorry to hear you're having connection issues.

 

I've run a diagnostic on your account and there seems to be an issue with your Downstream Power levels. I'd like to send a technician to adjust this for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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