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Shaymoe2
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Internet keeps dropping

I'm on a wired connection. I have connection for about 10-30 seconds and then it drops and comes back again.

I have rang Virgin Media and they said they will bring out a technician in a weeks time. What i don't understand is why was it perfect yesterday and not working today. I highly doubt it is my super hub that is faulty.

What could be causing this? I want to try and fix it now rather than wait for someone to come out.

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Shaymoe2
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Re: Internet keeps dropping

So apparently there's a fault in my area. after waiting like 8 hours i get a phone call to say that there is a problem and should be fixed by 7. So I'm really glad I didn't have to wait a week for it to be fixed and I hope it's fixed in 2 hours of when they estimated it to be fixed.

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Forum Team (Retired) Adam_L
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Re: Internet keeps dropping

Hi Shaymoe2, 

 

Thanks for getting in touch to let us know that you're having issues with your internet dropping, I apologise for any inconvenience caused.

I have tested the connection from here for you, and I noticed a number of time outs inside the Hubs logs, this will explain the intermittent connection.

I would like to arrange for this to be investigated further by one of our engineers for you. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.

Take care, 

Thanks, 

Adam.


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