My internet keeps dropping out been going on for months. I am on Vivid 100 but I am running 2 Xboxes 1 TV Box and 4 phones and 1 tablet not all downloading at the same time but connected 1 xbox is hard wired along with computer, I have super HUB 2 but drops out daily can never get hold hold of online chat do I need to upgrade. I have relocated my hub but no difference
No I do not use a VPN just had this problem over a period of months think its the line in but its got worse since both boys have xbox only the one hard wired is ok. My router lights up like a disco strobe all night.
Thanks for getting in touch! I am sorry to hear about your issues with your internet dropping out, I apologise for any inconvenience caused.
I've run some checks from here and I can't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of the power levels are within the preferred ranges.
Are you still having these issues? If so, when the connection drops does the Hubs light sequence change?
Also, please include a recent copy of your Hubs logs for me to compare with the data we have here, you can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all information needed is inside.
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Thanks for getting back to us. Your Hub is reporting as being connected to the CMTS for the past 19 days so the disconnects that you experience must be related to the Hub itself, such as being connected to the Hub but losing Internet throughput.
Are you getting any error messages when these disconnects occur or does the Internet connection just cease to work?
Does it only happen when you are using certain devices or doing specific Internet related activities (i.e. gaming/downloading/streaming).
Please provide any other information that may help me diagnose this and it would also be a good idea to reset your Hubback to factory settings.