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Go6et90
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Internet keeps disconnecting on my lap top

Internet keeps disconnecting all the time. It is connected and when i try to watch a video on youtube, watch tv online or play online game it disconnects every 5 minutes then connects again and so on. When connected it is really fast for like 5 minutes and then really slow for 2-3 minutes. The connection on my phone is fine i got no problem there but on my windows lap top i got this issue. My lap top is connected with wi-fi not a cable. I tried everything i can like restarting and reseting the router(SH3), opening ports, reseting ip and many others but nothing helps. If i can provide you with any other information that might help please let me know.

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Forum Team (Retired) Adam_L
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Re: Internet keeps disconnecting on my lap top

Hi Go6et90, 

Thanks for the post! I am sorry to learn about your issues with your broadband disconnecting from your laptop. I apologise for any troubles incurred.

I have tested your connection from here and I can see a number of time outs inside the Hubs logs. An engineer will be required to attend and carry out some further investigations from here for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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