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Sennen
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Internet keeps cutting out

Hi,

I recently got a new router from Virgin, I have never had any previous issues before however every 5-20 minutes the internet cuts out for a minute or two as you can imagine this is very frustrating.

Thanks , 

Sennen

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Forum Team (Retired) Adam_L
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Re: Internet keeps cutting out

Hi Sennen, 

Thanks for getting in touch! I am sorry to hear that your internet keeps cutting out, I apologise for any inconvenience.

I've tested things from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, how are you connected wired or wireless?

When the connection drops, what does the Hubs light sequence indicate?

Would you please include a recent copy of your hubs logs in your response for us to compare with the data we have here. You can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before you log in, it will say 'Router Status' click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


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