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DaZeeARK
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Internet keep dropping in area 12

This has been happening for 3-4 weeks and I've tried all solutions but nothing seems to be resolving the problem. Any help with this problem please ?
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stevedh2
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Re: Internet keep dropping in area 12

Just to confirm that its an internet problem, are you connecting via wifi or ethernet cable ?

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DaZeeARK
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Re: Internet keep dropping in area 12

Sorry for the late reply the internet was down and I'm connected via ethernet cable. 

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Forum Team (Retired) Adam_L
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Re: Internet keep dropping in area 12

Hi DaZeeARK, 

 

Thanks for posting to let us know that your internet is dropping, I apologise for any inconvenience.

 

My systems are down at the moment so I'm unable to see what's happening. In order for me to diagnose this for you please provide the following information:

 

1.) When the connection drops what does the Hubs light sequence indicate?

 

2.) Are you connecting wired or wireless?

 

3.)  Please include a recent copy of your Hubs logs in your response for me to have a look at. You can find these by opening your internet explorer and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.

 

Speak soon, 

Thanks, 

Adam.


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