@Liamctid8888 I have moved your latest post from the old thread you posted it on to this thread that you already had open. Always best to stick with a single thread rather than posting on multiple threads.
Your downstream power levels are way too high and that is quite likely the reason for your issue. You need an engineer visit to get those levels corrected and you can call VM to book a visit or wait for the forum team to get to this thread which might take a few days.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I've run a diagnostic and, as SCA1972 has pointed out, you're Downstream Power levels need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
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