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Liamctid8888
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Internet intermittently drops

Every so often my internet stops working only for a few moment (5mins tops) but does this through out the night. Can someone help. Ive factory reset the hub already
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Liamctid8888
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Re: Internet keeps dropping everyday

Can someone help me with mine. It was doing the same as mentioned in the post then it was just fine for two full days and started again today...
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 17 13 14 15 16 18 19 20
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 18.01 17.99 18.07 17.84 17.64 17.91 17.90 18.05
RxMER (dB) 37.64 37.36 37.09 37.36 37.94 37.36 37.94 37.94
Pre RS Errors Reset Counter 8 71 0 0 0 2 1 3
Post RS Errors Reset Counter 0 0 0 0 0 0 0 0

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 2 N/A N/A 1
Frequency (Hz) 39400000 N/A N/A 46200000
Ranging Status Success N/A N/A Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 40.00 N/A N/A 40.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0 0 0 0
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Superuser
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Re: Internet keeps dropping everyday

@Liamctid8888 I have moved your latest post from the old thread you posted it on to this thread that you already had open.  Always best to stick with a single thread rather than posting on multiple threads.

Your downstream power levels are way too high and that is quite likely the reason for your issue.  You need an engineer visit to get those levels corrected and you can call VM to book a visit or wait for the forum team to get to this thread which might take a few days.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Forum Team
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Re: Internet keeps dropping everyday

Hi Liamctid8888,

 

Welcome to the Community!

 

Sorry to hear you're having connection trouble.

 

I've run a diagnostic and, as SCA1972 has pointed out, you're Downstream Power levels need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Internet keeps dropping everyday

Hi Liamctid8888, 

 

Thanks for the post! Let me start by welcoming you to our forum community! It's great too see so many new faces helping out around here! 

I have tested your connection from here and I can see that all of your downstream power levels are too high and will need an engineer to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


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oldgit
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Re: Internet keeps dropping everyday

I have the very same problem.

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