Menu
Reply
  • 7
  • 0
  • 0
LukasK
Joining in
267 Views
Message 1 of 15
Flag for a moderator

Internet dropping every hour

This started about a week ago and is getting extremely irritating, every hour my internet drops for about a minute and i have no idea why, i am on a cable so its not the wireless, i did the network test, ive tried restarting the router and it says there are no issues in my area, so i'd like to know whats going on

02/02/2017    21:43:31 GMT 66050310 Auth Success - Web login successful.
02/02/2017 21:43:21 GMT   66050310 Auth Success - Web login successful.
02/02/2017 21:39:58 GMT 68010302 DHCP WAN IP - ########
02/02/2017 21:39:24 GMT 82000200 No Ranging Response received - T3 time-out
02/02/2017 21:39:24 GMT 68000407 TOD established
02/02/2017 21:39:15 GMT 82000200 No Ranging Response received - T3 time-out
02/02/2017 21:39:11 GMT 84000510 Downstream Locked Successfully
02/02/2017 21:38:55 GMT 68010100 DHCP RENEW sent - No response for IPv4
02/02/2017 21:38:34 GMT 68010100 DHCP RENEW sent - No response for IPv4
02/02/2017 21:37:52 GMT 68010100 DHCP RENEW sent - No response for IPv4
02/02/2017 21:36:28 GMT 68010100 DHCP RENEW sent - No response for IPv4
02/02/2017 21:33:39 GMT 68010100 DHCP RENEW sent - No response for IPv4
02/02/2017 21:28:03 GMT 68010100 DHCP RENEW sent - No response for IPv4
02/02/2017 20:47:22 GMT 68010302 DHCP WAN IP - ##########
02/02/2017 20:46:49 GMT 68000407 TOD established
02/02/2017 20:46:40 GMT 82000200 No Ranging Response received - T3 time-out
02/02/2017 20:46:36 GMT 84000510 Downstream Locked Successfully
02/02/2017 20:46:22 GMT 68010100 DHCP RENEW sent - No response for IPv4
02/02/2017 20:46:01 GMT 68010100 DHCP RENEW sent - No response for IPv4

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 
0 Kudos
Reply
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
255 Views
Message 2 of 15
Flag for a moderator

Re: Internet dropping every hour

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


0 Kudos
Reply
  • 7
  • 0
  • 0
LukasK
Joining in
250 Views
Message 3 of 15
Flag for a moderator

Re: Internet dropping every hour

1.png2.png

 

[MOD EDIT: Inappropriate Image removed (Contains IP address), please review the Forum Guidelines]

0 Kudos
Reply
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
246 Views
Message 4 of 15
Flag for a moderator

Re: Internet dropping every hour

Looks fine- Check DHCP lease time, see what its set to.

 


0 Kudos
Reply
  • 7
  • 0
  • 0
LukasK
Joining in
235 Views
Message 5 of 15
Flag for a moderator

Re: Internet dropping every hour

It's set to 1 day

0 Kudos
Reply
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
203 Views
Message 6 of 15
Flag for a moderator

Re: Internet dropping every hour

Okay set up BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

BQM.jpg

 

 


0 Kudos
Reply
  • 7
  • 0
  • 0
LukasK
Joining in
196 Views
Message 7 of 15
Flag for a moderator

Re: Internet dropping every hour

I already have one set up, here are the results

My Broadband Ping - Home
0 Kudos
Reply
  • 7
  • 0
  • 0
LukasK
Joining in
192 Views
Message 8 of 15
Flag for a moderator

Re: Internet dropping every hour

Quick note, i believe i found the issue or at least some part of it

1.png

 

0 Kudos
Reply
  • 8.28K
  • 514
  • 2.3K
Superuser
Superuser
181 Views
Message 9 of 15
Flag for a moderator

Re: Internet dropping every hour

Ouch. Yup looks like your connection is dropping every  hour or so. This may not be news to you.

Ill escalate to staff, there's something wrong there for sure.

 

 


0 Kudos
Reply
  • 7
  • 0
  • 0
LukasK
Joining in
143 Views
Message 10 of 15
Flag for a moderator

Re: Internet dropping every hour

Any updates? Because this constant dropping is extremely irritating

0 Kudos
Reply