• 5
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

Internet dropped yesterday

Hi All,

I am from Elephant & Castle SE1, my internet just dropped yesterday until now. I tried to contact with Virgin team at 0345 454 1111, all I heard is auto reply system which is no information, really disappointed. I don't know how to contact to the real people.

At least, I would like to know what is problem and when it will get fixed.

Anyone got the same problem?



0 Kudos
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: Internet dropped yesterday

Hi cuongle, 


Thanks for the post! I am terribly sorry to hear that your internet has dropped, I offer my apologies for any troubles.


I have tested your connection from here and I can see a number of T3 time outs inside the Hubs logs, this will explain the drops in connection you mentioned.


I will need to arrange for an engineer to attend and carry out some further investigations. I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking.


Please respond to me there and I'll get this sorted for you.


Take care, 



Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos