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cuongle
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Internet dropped yesterday

Hi All,

I am from Elephant & Castle SE1, my internet just dropped yesterday until now. I tried to contact with Virgin team at 0345 454 1111, all I heard is auto reply system which is no information, really disappointed. I don't know how to contact to the real people.

At least, I would like to know what is problem and when it will get fixed.

Anyone got the same problem?

 

 

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Forum Team (Retired) Adam_L
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Re: Internet dropped yesterday

Hi cuongle, 

 

Thanks for the post! I am terribly sorry to hear that your internet has dropped, I offer my apologies for any troubles.

 

I have tested your connection from here and I can see a number of T3 time outs inside the Hubs logs, this will explain the drops in connection you mentioned.

 

I will need to arrange for an engineer to attend and carry out some further investigations. I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking.

 

Please respond to me there and I'll get this sorted for you.

 

Take care, 

Thanks, 

Adam.


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