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Gavturner
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Internet drop outs daily!!

Morning All,
For the last 3 mornings when I wake up I have had no internet access. When I powercycle my super hub 2 the internet returns. This is happening everyday and sometimes I get drop outs During the day.

Can anyone help ?
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Buffer6
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Re: Internet drop outs daily!!

What have you setup as your DNS? ( Google, open dns etc; )

ivp4 setup.JPG

and what platform are you using? ( windows 7 or 10 etc; )

You could try in the meantime, in cmd prompt as administer, ipconfig /flushdns followed by ipconfig /registerdns.

I should add I've been getting the same with Shub3 this past few weeks

 

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Gavturner
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Re: Internet drop outs daily!!

Hi Buffer, I have not tested via my laptop. I have tried via my iPhone 7 and my wife's iPhone 6s and it displays no internet connection. I have a number of devices at home running on wifi such as my best thermostat, house alarm and they had lost connection also. I have a CCTV system which is wired into the router and I could not access that either until a power cycle.

I think it is problem with my super hub 2ac as I have experiencing wifi problems and poor speeds.
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Gavturner
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Re: Internet drop outs daily!!

Hi All , since my last post I called Virgin to be advised there is a problem in the area and this could cause intermittent faults. They did something there end and I had few nights with no internet drop outs but it has since returned.
When I power cycle the router the internet is fine but then drops again and I have to power cycle again, surely this is a router/super hub issue rather than no connection ? Can anyone help ?
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Forum Team (Retired) Adam_L
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Re: Internet drop outs daily!!

Hi Gavturner, 

Thanks for letting us know that you're experiencing internet drops daily, I apologise for any inconvenience caused.

I have tested things from here and I can see that one of your upstream power levels are too high and will require the attention of one of our engineers. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this booked and secured.

Take care, 

Thanks, 

Adam.


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