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therock247uk
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Message 1 of 18
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Internet down

Hi,

I'm making this post from a none virgin media connection... but area is Newark on Trent any idea whats really going on here? service status page says

"Service may be unavailable right now.

We have identified the problem and an engineer is on their way"

Yet on the phone I'm getting its been fixed final checks are being done...

I can PM any relevant information if needed...

I've been with out service all day yet last night everything was working fine what did virgin media do today that was so different tech playing with wires for no reason again or? and can I be compensated for the time its been down (a day so far)

thanks. (im a long term customer been with you since the NTL days) this is not the first time this has happened during the years.

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CJS23
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Message 2 of 18
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Re: Internet down

Hi, I'm also in Newark. Down for me also. It's getting ridiculous now. I'm paying top whack for an intermittent service.
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therock247uk
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Message 3 of 18
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Re: Internet down

Yea its getting silly now...

Thanks
Sean Roe
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therock247uk
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Message 4 of 18
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Re: Internet down

Adding this as I am fed up with lame service...

Get this mess sorted once and for all please or i will be leaving no canned replies I want real answers from real people not a bot or automated service.

Long time customer (who will leave if this is not fixed this week) no waiting around making out a tech can't come out till next week or next month simply reverse what ever was done or whatever your team did I'm paying for a service I am not getting.

Last warning Virgin.
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Simbatipps
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Message 5 of 18
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Re: Internet down

Same here, communication from them zero.

Longstanding customer for over 20 years, unacceptable, Sky here I come
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therock247uk
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Message 6 of 18
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Re: Internet down

Yep no idea what VM are doing lately or who is in charge its impossible to even contact them
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CJS23
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Message 7 of 18
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Re: Internet down

I've reported the issue on the VM Twitter Page. Social Media is where it hurts businesses these days and rightly so. Paying full money for half a service is quite simply a joke. I would suggest applying pressure to Social Media.

I'm giving VM about 48 hours to sort this before contacting their CEO Team.

There are NO DETAILS whatsoever given about our fault, just flimsy promises about "it's almost fixed now" blah blah

NOT ACCEPTABLE VM

My Tweet on the fault

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therock247uk
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Message 8 of 18
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Re: Internet down

2 days no service so far this is getting out of hand time to go to social media.
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therock247uk
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Message 9 of 18
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Re: Internet down

After a lot of complaining around various places and chatting with VM its fixed. heh

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CJS23
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Message 10 of 18
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Re: Internet down

You sure? BQM still down for me and Service Status says 15:30 tomorrow
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