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JoshNorton
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Internet disgrace

I'm pretty annoyed at the moment, the internet in my house over the last week has kept going to limited connection and then saying I'm connect and then not connecting. We are paying for unlimited internet. And this is just really frustrating! Whats the helpline number just in case this internet goes again. I might have time to save it.

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Superuser
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Re: Internet disgrace

0345 454 1111 or 150 from a virgin landline.

FYI it doesn't sound like your internet is limited in any way, it sounds like the device you are using is having a hard time connecting to your HUB, or that your HUB is dropping its connection to VM.

Do ALL devices drop (wired AND wireless)?

 


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JoshNorton
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Re: Internet disgrace

Yes, all devices stop loading anything from the internet
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Superuser
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Re: Internet disgrace

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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