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_hanson12
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Internet cutting off and lagging 24/7

Internet keeps cutting out all of the time and lagging virgin media by far the worst internet supppliers i have seen. Even after calling support they do not offer you any help whatsoever this needs sorting now!
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Superuser
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Re: Internet cutting off and lagging 24/7

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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_hanson12
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Re: Internet cutting off and lagging 24/7

Yes i can do this
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Forum Team
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Re: Internet cutting off and lagging 24/7

Hi _hanson12,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and all the levels are looking great at the moment. If it's disconnecting all the time there may be an issue with the Superhub itself. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted out for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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