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paul_w93
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Internet constantly dropping off.

Hi,

I have the VM Super Hub 2ac and very frequently (10x an hour plus) the internet will just disappear.

When it goes off I try searching for it in wireless connection but it can't be found, without doing anything to the router it will then reappear.

This has been going on for a couple of months now, it's a massive inconvenience as my partner studies at home and requires a good connection.

I will post the Downstream, Upstream and network log in the following post.

Thanks in advance for any help,

Paul. 

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paul_w93
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Re: Internet constantly dropping off.

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 291000000 267000000 275000000 283000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 44 41 42 43 45 46 47 48
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 5.59 6.18 5.93 5.78 5.35 5.34 5.11 5.06
RxMER (dB) 37.94 37.94 37.64 37.36 38.26 37.94 37.94 37.94
Pre RS Errors 7173 7235 6403 3274 3019 3030 3559 4615
Post RS Errors 302 297 284 284 979 302 304 292

 

 

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 58 N/A N/A 57
Frequency (Hz) 39400000 N/A N/A 46200000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 41.75 N/A N/A 42.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

 

Network Log

First Time Last Time Priority Error Number Description
31/01/2017 03:10:27 GMT 31/01/2017 03:10:27 GMT Error (4) 68000411 TOD error 4898 msec
29/01/2017 02:37:57 GMT 29/01/2017 02:37:57 GMT Error (4) 68010302 DHCP WAN IP - removed
29/01/2017 02:37:46 GMT 29/01/2017 02:37:46 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
29/01/2017 02:37:09 GMT 29/01/2017 02:37:09 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
29/01/2017 02:35:47 GMT 29/01/2017 02:35:47 GMT Notice (6) 69011200 SW download Successful - Via Config file
29/01/2017 02:30:32 GMT 29/01/2017 02:30:32 GMT Error (4) 68010302 DHCP WAN IP - removed
29/01/2017 02:29:48 GMT 29/01/2017 02:29:48 GMT Notice (6) 69010200 SW Download INIT - Via Config file tftp file-********
29/01/2017 02:29:34 GMT 29/01/2017 02:29:34 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
25/01/2017 00:56:27 GMT 25/01/2017 00:56:27 GMT Error (4) 68010302 DHCP WAN IP - removed
25/01/2017 00:55:31 GMT 25/01/2017 00:55:31 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
24/01/2017 20:54:02 GMT 24/01/2017 20:54:02 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
24/01/2017 20:53:06 GMT 24/01/2017 20:53:06 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/01/2017 20:52:13 GMT 24/01/2017 20:52:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/01/2017 20:50:27 GMT 24/01/2017 20:50:27 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/01/2017 20:46:55 GMT 24/01/2017 20:46:55 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/01/2017 20:39:53 GMT 24/01/2017 20:39:53 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
24/01/2017 20:25:49 GMT 24/01/2017 20:25:49 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Forum Team (Retired) Adam_L
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Re: Internet constantly dropping off.

Hi paul_w93, 

Thanks for letting us know about your issues with your internet cutting out, I apologise for any troubles incurred. 

I have tested your connection from here and I can see a load of time outs inside the Hubs logs, an engineer will be required to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking.Please respond to me there and I'll get this all sorted for you.

Take care, 

Thanks, 

Adam.


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