I have the VM Super Hub 2ac and very frequently (10x an hour plus) the internet will just disappear.
When it goes off I try searching for it in wireless connection but it can't be found, without doing anything to the router it will then reappear.
This has been going on for a couple of months now, it's a massive inconvenience as my partner studies at home and requires a good connection.
I will post the Downstream, Upstream and network log in the following post.
Thanks in advance for any help,
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Upstream US-1 US-2 US-3 US-4
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Thanks for letting us know about your issues with your internet cutting out, I apologise for any troubles incurred.
I have tested your connection from here and I can see a load of time outs inside the Hubs logs, an engineer will be required to attend in order to resolve this for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking.Please respond to me there and I'll get this all sorted for you.
Tech fan? Have you read our Digital life blog yet? Check it out