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Clarke_111
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Internet connection issues post powercut

Hello all,

New here but can't get hold of anyone from virgin direct and am struggling as need internet for work and I can't find a solution!

We had a power cut for a few hours last night-no issues before but now I can't connect to the internet.

We have a super hub router and middle light is not on (occasionally flashed) my devices can 'connect' to wifi-but there is no internet signal.

I have tried to turn off and start again a few times with no luck. Hoping someone can help me please!!

Thanks

Chris
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stevedh2
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Re: Internet connection issues post powercut

Hi

1st takes 1-2 weeks for virgin staff to get to a message on here.

 

it might be worth resetting your router

how to reset hub

do you have the same problem with a wired connection?

How wide an area was this powercut, could it have effected external virgin equipment?

Have you checked the virgin status page?

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Forum Team
Forum Team
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Re: Internet connection issues post powercut

Hi Clarke_111,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your connection.

 

I've located your account and I can see the network team picked up an issue in your area causing the fault. The work has been completed and everything should be back to normal.

 

Is everything working OK on your end?

 

Speak soon Smiley Very Happy

 

Josh


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