1st takes 1-2 weeks for virgin staff to get to a message on here.
it might be worth resetting your router
how to reset hub
do you have the same problem with a wired connection?
How wide an area was this powercut, could it have effected external virgin equipment?
Have you checked the virgin status page?
Welcome to the Community!
Really sorry to hear you've had trouble with your connection.
I've located your account and I can see the network team picked up an issue in your area causing the fault. The work has been completed and everything should be back to normal.
Is everything working OK on your end?
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