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11redsky11
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Internet bugged

Hi for the past week my internet keeps dropping out and has become very unstable, its struggling to load any page. 25/09/2016 04:46:46 25/09/2016 04:46:46 Critical (3) 82000800 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 25/09/2016 04:46:45 25/09/2016 04:46:45 Critical (3) 82000600 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 24/09/2016 20:35:21 24/09/2016 20:35:21 Critical (3) 2436694080 TOD resynchronisation failure 24/09/2016 20:35:21 24/09/2016 20:35:21 Critical (3) 2436694077 TOD server unavailable 25/09/2016 21:02:21 25/09/2016 21:02:21 Error (4) 68000403 ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/09/2016 18:48:28 22/09/2016 18:48:28 Critical (3) 2436694082 TOD error 4 msec 25/09/2016 20:25:47 25/09/2016 20:25:47 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 22/09/2016 18:53:54 22/09/2016 18:53:54 Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 25/09/2016 21:02:24 25/09/2016 21:02:24 Critical (3) 2436694078 TOD established
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Superuser
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Re: Internet bugged

hiya @11redsky11 could you also post the downstream and upstream
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11redsky11
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Re: Internet bugged

Hi yes Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 Frequency (Hz) 291000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 299000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked Channel ID 8 5 6 7 9 10 11 12 Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 Interleave Depth I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 Power Level (dBmV) 0.7 dBmV 1.0 dBmV 1.0 dBmV 1.0 dBmV 2.0 dBmV 1.9 dBmV 1.6 dBmV 1.7 dBmV RxMER (dB) 41.8 dB 41.9 dB 41.9 dB 41.9 dB 41.0 dB 40.9 dB 40.5 dB 40.5 dB Upstreme Channel Type 2.0 2.0 N/A N/A Channel ID 25 28 N/A N/A Frequency (Hz) 46200000 Hz 25800000 Hz N/A N/A Ranging Status Success Success N/A N/A Modulation QAM64 QAM64 N/A N/A Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A Mini-Slot Size 128 128 N/A N/A Power Level (dBmV) 48.8 dBmV 48.0 dBmV N/A N/A T1 Timeouts 0 0 N/A N/A T2 Timeouts 0 0 N/A N/A T3 Timeouts 2 2 N/A N/A T4 Timeouts 0 0 N/A N/A
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Internet bugged

Hi 11redsky11, 

 

Thanks for letting us know about your internet dropping out for the last week or so, I apologise for any inconvenience.

 

I have tested things from here and I can see that your Hubs logs show a number of time outs, I would like to arrange for an engineer to investigate this further for you.

 

I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

 

Take care, 

Thanks, 

Adam.


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