I've been having some really significant issues with my internet connectivity over the past few days which have caused a lot of disruption. I pay for the 150mbps package but I frequently only get 1-5mbps along with the super hub itself often cutting out and no longer transmitting a signal. I have rebooted and restored the hub to factory default settings a few times and yesterday this seemed to fix the problem but it appears that I am now back to square one. I also checked the service status which is all fine as well as running the hardware test on the virgin media website.
I also noted that when using a command prompt, I did find some packet loss...
I'm not sure how significant that is but hopefully that will be of some use, also, a screenshot of a recent speed test which is actually better than my typical speed...
Sorry to read about your connection problems. I've ran a few tests from our end and I'm getting inconclusive results, this could be caused by a fault or an issue with the reporting from my tools, either way I think it's best if we arrange for an engineer to call around to check.
I'll drop you a PM (purple envelope, top right) to arrange a visit.
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This is happening every 20 - 30 minutes which calls loss of connection in the game/ stream I'm playing. I've tried multiple times to sort this with your "technical" people over the phone but they keep trying to fob with off with the same "we'll change some settings" line. This is an issue locally because a friend who lives close to me who I spend time with online lags out at the precise moment I do, he's also on Virgin Media.
Yes that screen shot was from yesterday. It must of happened at least 5 times yesterday and I wasn't logged on for long. It doesn't completely disconnect it seems, just drops out for maybe 5 - 10 seconds and returns.