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maxebon
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Internet Dropping out at set periods of the Day

Hi,

 

I have had this problem for a couple of days and have phoned up the customer service and have a engineer coming round but i was wondering if anyone can help me. The internet drops out around 10am each day them comes back on at 4:34pm every time has anyone else encountered this 

 

thanks in advanced.

 

Max

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Re: Internet Dropping out at set periods of the Day

Hi Max,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your power levels that's likely causing the issues. It's very unusual that it's only occurring at specific times, though!

 

Let me know how your appointment goes and give me a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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