Hi, I seem to be having issues with my VM connection dropping fairly frequently, sometimes it drops several times a day. This seems to be happening directly from the VM box, Here are some screenshots of the power levels and the configs, What can I do about it?
Your connection looks very unhealthy. Only one downstream channel is locked on when you should have at least eight and the power level on that one channel is too low. Also only one upstream channel is locked on when you should have at least two and the power level on that one channel is too high.
If the hub hasn't been restarted recently you could try that and see if it locks on to more channels. If not then you will need an engineer visit to investigate why you are not getting the correct number of channels locked on. You can call VM and try to book a visit or wait for the VM staff to get to this thread and they can help you book a visit. Unfortunatley current response times on here from staff are about a week.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Welcome to our forum, I am sorry to see you are having difficulties with the connection. As Scott mentioned the power levels are not looking too good amongst other issues. Best we let an engineer take a look.
Currently VM SUPER HUB 2ACUpstream 053.5 dBmV
I will send you a forum private message to arrange an appointment, please reply when you have a moment.