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reqlxss1011
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Message 1 of 17
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Internet Disconnecting every 5-10 minutes for 5 seconds

Hi.

 

Yesterday I came across a very annoying fault with my broadband. I'm a cabled customer and what seems to happen is that my internet randomly disconnects for about 3-5 seconds every 5-10 minutes. 

 

This causes huge annoyance at times, especially if I'm trying to watch something that is being streamed. Also, it pretty much makes online games unplayable because of the lag it causes when it happens.

 

I've checked to see if there's a problem in my area, but there's no problems at all that are related to broadband. I'll be calling tomorrow unless I can find a resolution for my issue here, which I hopefully can as you all seem like very helpful people. Smiley Happy

 

What I've tried so far:

 I have used a different router in the house which is connected to BT internet and everything is fine so i have no clue what is wrong

 

.

 

* note: None of the lights on my router change when this happens. 

 

Any help is much appreciated.

 

Thank you,

 

Kane

 

Edit: I've done several speedtests and it's all fine, so I honestly can't see anything that's abnormal Smiley Sad.

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deviousiphone
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Message 2 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

can you go to the hubs settings page and don't login but click router status, and past the downstream upstream and network logs, its possibly the power levels are out of whack and its quite common for dropouts like your describing to occur when this is so
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reqlxss1011
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Message 3 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

ok im not sure really where to acess this would you be able to inform me please.

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deviousiphone
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Message 4 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

http://192.168.0.1 should be the web address you goto in your browser Smiley Happy
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reqlxss1011
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Message 5 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

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reqlxss1011
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Message 6 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

can someone please help me

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Superuser
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Message 7 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

Can't really see much from what you've posted so far.

Post the upstream and downstream power levels. Just copy and paste them, don't worry about the formatting.

Dave.

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reqlxss1011
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Message 8 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

Downstream

 

Downstream bonded channelsChannelFrequency(Hz)Power
(dBmV)SNR
(dB)ModulationChannel ID1299000000-0.237.6256 qam1723230000001.438.6256 qam203315000000138.6256 qam1943070000000.238.6256 qam185291000000-137.6256 qam166283000000-0.237.6256 qam1572750000001.238.6256 qam1482670000000.938.6256 qam1392590000000.538.6256 qam12102510000000.238.9256 qam11112430000000.238.6256 qam1012235000000038.9256 qam913227000000038.6256 qam8142190000000.238.9256 qam715211000000038.9256 qam616203000000038.6256 qam517195000000038.9256 qam418187000000038.9256 qam319179000000038.9256 qam2201710000000.238.6256 qam1

Upstream

639400000ATDMA50.816 qam64000005120
825800000ATDMA50.816 qam64000005120
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garywood1973
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Message 9 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

im having the same problems. 

Upstream   US-1 US-2 US-3 US-4
Channel Type2.0N/AN/A2.0
Channel ID60N/AN/A58
Frequency (Hz)25800000N/AN/A39400000
Ranging StatusSuccessN/AN/ASuccess
Modulation16QAMN/AN/A16QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size2N/AN/A2
Power Level (dBmV)47.96N/AN/A49.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts2000
T4 Timeouts0000
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garywood1973
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Message 10 of 17
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Re: Internet Disconnecting every 5-10 minutes for 5 seconds

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)267000000275000000283000000291000000299000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID910111213141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-1.32-1.27-1.39-1.52-1.99-2.22-1.31-1.23
RxMER (dB)37.3637.3637.0937.3637.3637.0937.3637.94
Pre RS Errors168654911788333165472685209453545522
Post RS Errors83262235335530340630673115
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