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SCAR64
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Internet Cuts Out When Streaming

Hi All,

I'm an electrician by trade and am quite savvy on IT so I hope someone can help at a deeper level please?

  1. I've got a Superhub which keeps cutting out when streaming Internet radio.
  2. All the wired connections are good
  3. Broadband speedtest is 150MB so good
  4. House Wi-Fi is good
  5. A system test has been conducted via Virgin and no faults found

So what's going wrong? Is the Router playing up - do buffering settings need changing? Is the a SNR problem? I never had as many issues when I actually had a slower download speed.

Can soemone help/advise on what I could do next please?

Thanks

 

 

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LucasWaragowski
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Re: Internet Cuts Out When Streaming

I am in the exact same situation as you.
Is there anyone who has figured this out?!

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Forum Team (Retired) Adam_L
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Re: Internet Cuts Out When Streaming

Hi SCAR64, 

Thanks for posting! to let us know about your issues with your broadband connection cutting out when streaming, I apologise for any inconvenience caused.

I've tested things from here and I noticed that there's a lot of T3 and T4 time outs inside the Hubs logs, an engineer will be required to attend and investigated things further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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