Menu
Reply
  • 5
  • 0
  • 0
Sanmiguel
Joining in
63 Views
Message 1 of 2
Flag for a moderator

Intermittent outage with my Broadband

Hi,

   my internet access (both wired and wireless) seems to drop intermittently . Having spoke to (a rather dismissive and rude) Customer Services Rep who assured me that after testing my connections (I have a superhub 2) there was nothing wrong.

Well ,my internet is down again , and despite a previous call to Customer Services with a very helpful chap who suggested I may need a new hub she was not willing to send out a technician. or supply a new hub.

Can someone help? My wife works from home a few days a week and this is not good.

 

Thanks

 

0 Kudos
Reply
  • 9.96K
  • 290
  • 622
Forum Team
Forum Team
32 Views
Message 2 of 2
Flag for a moderator

Re: Intermittent outage with my Broadband

Hello Sanmiguel,

Thanks for posting Smiley Happy

Sorry to hear about the trouble with your connection, it sounds frustrating. Checking your connection, nothing is standing out in error right now, so I hope you're back up and running now. Please let us know if you're still struggling and we will happily investigate further.

Appreciate your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply