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GavinDoris
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Intermittent internet via WiFi and cable

Good Afternoon,

I am having an issue which at first was okay to deal with but is now causing massive issues.

My internet speeds are really good (129mbs on average) but it intermittently drops out on both a LAN cable and connected to my 2ghz and 5ghz WiFi.

I have checked all the usual, applied static IP's to devices within the house to see if it could have been a DHCP issue but no avail.

The speed drops to around 0.05mbps for 45-60 seconds and then increases back up to the average speed at the time.

If anyone has any ideas or have had the issue themselves any help would be greatly appreciated.

Many thanks in advance,

Gav

 

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: Intermittent internet via WiFi & cable

Hi Gav

If you go to http://192.168.100.1/ to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screen shots if that is easier.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take up to a week) and run checks on your line.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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GavinDoris
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Re: Intermittent internet via WiFi & cable

Hi Scott,

 

Thanks!! I will do this later and see if the tech bods on here can do anything for me!!

 

Regards,

Gav

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GavinDoris
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Re: Intermittent internet via WiFi & cable

14813238_10207476323414721_2071954112_o.png14859586_10207476320294643_518063635_o.png14875951_10207476321254667_712919542_o.png14881720_10207476319454622_736099312_o.png14894558_10207476322814706_799776767_o.png

 

Hi all,

 

Please find Screenshots attached!

 

Many thanks in advance!

 

Gav

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Superuser
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Re: Intermittent internet via WiFi & cable

The downstream is only locked on to six channels when it should be locked on to at least eight channels. Also the SNR is too low on channel 5.

If the hub hasn't been restarted recently you could try that and see if it locks on to more channels. If not then you will need an engineer visit to investigate why you are not getting the correct number of channels locked on. You can call VM and try to book a visit or wait for the VM staff to get to this thread and they can help you book a visit. Unfortunatley current response times on here from staff are about a week.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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GavinDoris
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Re: Intermittent internet via WiFi & cable

Hi Scott,

 

Thanks for all of your help,

We reboot the router close to once a day now to try and keep on top of this as we are all quite prolific gamers so try and hold the dropouts off as much as possible.

I will contact VM and see when there next available engineer is!

 

Absolute legend for all the help.

Kind Regards,

Gav

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Forum Team
Forum Team
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Re: Intermittent internet via WiFi & cable

Hi GavinDoris,

 

Welcome to the Community!

 

Sorry to hear you've had trouble with your connection.

 

Are you still experiencing the same issues? If so, check out your private messages (purple envelope at the top right of your screen) so I can grab some details and look into it for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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