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barryl
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Intermittent connection problems? (TN24, Kent)

Hi,

I keep getting dropped connections every few minutes, are there any problems in the TN24 area?

I see this kind of thing:

C:\Users\barry>tracert www.google.com

Tracing route to www.google.com [62.252.115.157]
over a maximum of 30 hops:

C:\Users\barry>tracert www.google.com

Tracing route to www.google.com [62.252.115.157]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  routerlogin.net [192.168.0.1]
  2     *        *        *     Request timed out.
  3    19 ms    19 ms    16 ms  brig-core-2b-xe-022-0.network.virginmedia.net [80.3.97.25]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    20 ms    28 ms    22 ms  brnt-icdn-2-ae0-0.network.virginmedia.net [62.254.84.250]
  8    21 ms    29 ms    18 ms  cpc25-finc13-2-0-cust156.4-2.cable.virginm.net [62.252.115.157]

I've rebooted the router a few times to no effect.

It's been happening for a few days now.

Thanks,

 

Barry.

 

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Re: Intermittent connection problems? (TN24, Kent)

Hi barryl,

 

Thanks for posting!

 

Really sorry to hear you experiencing issues with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that's likely causing the issue. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


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