Tracing route to www.google.com [18.104.22.168] over a maximum of 30 hops:
Tracing route to www.google.com [22.214.171.124]
over a maximum of 30 hops:
1 2 ms 1 ms 2 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 19 ms 19 ms 16 ms brig-core-2b-xe-022-0.network.virginmedia.net [126.96.36.199]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 20 ms 28 ms 22 ms brnt-icdn-2-ae0-0.network.virginmedia.net [188.8.131.52]
8 21 ms 29 ms 18 ms cpc25-finc13-2-0-cust156.4-2.cable.virginm.net [184.108.40.206]
I've rebooted the router a few times to no effect.
Really sorry to hear you experiencing issues with your connection.
I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that's likely causing the issue. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.
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