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JonUK
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Incredible packet loss

I recently headed home for Xmas and noticed we have extreme packet loss on the network. I don't think the Facebook browsers in the family have been bothered to report it, but my Dad did comment it started happening after the recent upgrade to 300mb. 

Interestingly wireless is more reliable than wired, but both still produce horrific speeds and connection quality. Here is a screenshot of the wired packet loss from yesterday: http://puu.sh/t3Srz/a8aaa7f44e.png and the trace route: http://puu.sh/t4wwO/68ed2052f5.png

What immediate steps could we take to get at least some relief? 

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Superuser
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Re: Incredible packet loss

can you post the stats and log from the superhub please.
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JonUK
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Re: Incredible packet loss

Hi apcy, thanks for the reply:

Downstream / Upstream Stats: http://puu.sh/t4xiv/247c15fb83.png

Network Log: http://puu.sh/t4xmo/1da071f4f3.png

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Superuser
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Re: Incredible packet loss

looking at that you might need an engineer out. your upstream is on the borderline high. the downstream is lower and the SNR is only just where it should be meaning that with the low downstream it might be a problem.

You can wait for a VM tech here to get to the post and if they agree will book a engineer for you or you can risk calling in
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Forum Team (Retired) Adam_L
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Re: Incredible packet loss

Hi JonUK, 

Thanks for getting in touch to let us know that your're having issues with high packet loss on your connection, I apologise for any troubles incurred.

I have tested things from here and I can see some time outs inside the Hubs logs, I would like to arrange for an engineer to attend and investigate this further for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care,

Thanks, 

Adam.


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