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woolvenmd
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Hub

Hi

 

I was speaking ti my brother in law as he is the same as me VM everything (apart of sports). He suggest if I have or know more about broadband as we both have 200 mb, he say it is more powerful than last one, as I as shocked as I did not know if i have or HUB 3 as it is recently which he changed that last month, Can you tell me if it is up to date, why wasn't I inform?

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Forum Team
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Re: Hub

Hi there woolvenmd,

 

Thanks for taking the time to post on the community.

 

I appreciate your query in regards to the router you have and apologies for any inconvenience this is causing.

 

With the router you have it is compatible with the broadband speeds you are on, which is fine.

 

I did check your connection for any issues and could see that the upstream power levels are locked onto one channel and running too high. For this I would like to arrange an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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