Menu
Reply
  • 3
  • 0
  • 0
Nidz
Joining in
59 Views
Message 1 of 3
Flag for a moderator

Hub problem again

My hub has 3 solid green lights and my devices wont connect to the internet what is the problem?
0 Kudos
Reply
  • 2.62K
  • 209
  • 799
Dave_cq
Trouble shooter
50 Views
Message 2 of 3
Flag for a moderator

Re: Hub problem again

Three greens might suggest a faulty hub or you have no signal coming down the cable.  Make sure the cable has not come loose either at the back of the hub or at the wall socket.

Try powering off the hub, wait a few minutes and power back on again.  If there is no change, use the Check Service Status (top right of this screen) to see if there is a known fault in your post code area.  If there's not, then you need to contact the call centre and get an engineer booked  ...  150 from a VM phone or 0345 454 1111 from any other phone.

Alternatively you could wait for a member of the Forum Team to respond to your post and test the line from their end but that could take a while.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
0 Kudos
Reply
  • 5.96K
  • 159
  • 415
Forum Team
Forum Team
36 Views
Message 3 of 3
Flag for a moderator

Re: Hub problem again

Thanks for letting us know about this Nidz and apologies for the fault experienced.

 

I'd like to look into this further for you but I am unable to locate your account at present.

 

I have sent you a private message for us to chat some more.

 

Hope to hear back from you soon,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply