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f2eeman
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Hub keeps restarting

Hi All,

The last few days my hub has been restarting itself every hour or so, most of the time it'll restart and I'll get connection back. Sometimes it seems to lose connection for 15-20 mins after though.

Here's some stuff if anyone can help....

 

Thanks

 

Acquired Downstream Channel(Hz)
434250000
Locked
Ranged Upstream Channel(Hz)
39400000
Locked
Provisioning State
Online

 

 

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

14342500003.734.9256 qam4
25302500002.430.8256 qam16
35222500001.530.5256 qam15
45142500002.530256 qam14
55062500002.228.6256 qam13
6498250000328.9256 qam12
7490250000332.9256 qam11
84822500002.735256 qam10
94742500002.735.7256 qam9
104662500003.236.6256 qam8
114582500003.735.7256 qam7
124502500003.534.3256 qam6
134422500004.133.3256 qam5
14426250000435.5256 qam3
154182500003.936.3256 qam2
16410250000435.5256 qam1

 

Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

2639400000ATDMA3916 qam64000005120
2825800000ATDMA3916 qam64000005120

 

General Configuration Value

Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
V0dea97109ea7aa00.cm
Primary Downstream Service Flow
SFID223262
Max Traffic Rate230000000
Primary Upstream Service Flow
SFID223261
Max Traffic Rate12700000

 

Network Log Date And Time Error Number Event Description

2017-02-05 14:20:22.0083020200Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 14:20:33.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 14:34:27.0083010300Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 14:35:21.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 14:48:44.0083020200Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 14:49:03.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:10:18.0083010100Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:10:31.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:38:47.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:38:53.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:42:31.0067040400DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:43:06.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:44:26.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:45:42.0083010200Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:45:53.0083020200Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:49:01.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:52:38.0067021100DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:56:07.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 15:59:27.0083010300Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-05 16:01:14.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Forum Team
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Re: Hub keeps restarting

Hi there f2eeman,

Welcome to the community and thanks for posting.

Sorry to read that you are experiencing issues with your broadband connection.

From the information you posted the Modem SNR (signal to noise ratio) is showing as low, however upon checking your connection, they are now within range at +37 dB which is good.

With the hub restarting, does it reset back to default settings or is the internet disconnecting?

Does this happen on both wired and wireless devices?

Do you notice any lights change on the router at all?

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


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